About this webinar
Life sciences teams are under pressure to understand how patients actually live with their conditions — not just what a survey captures on one day. Patient communities like Inspire offer something different: a continuously active population sharing real experiences across 3,000+ conditions, at scale, with recontact capability.
In this session, Inspire’s former SVP of Research Richard Tsai and Bethany Kalich, Director of Digital Medicine at Amgen, explore what it looks like in practice to move beyond traditional survey-based research and tap into online health communities as a primary source of patient insight.
Attendees learn how to:
- Uncover rich, unstructured data to complement claims and EHR sources
- Conduct direct-to-patient research with high response rates and recontact capability
- Build virtual registries for longitudinal evidence generation
- Strengthen evidence packages with authentic patient-reported outcomes
Who should watch: Teams in Medical Affairs, HEOR, Clinical Development, and Market Access looking to build more robust patient insight strategies.
Speakers
Richard Tsai — Former SVP, Research, Inspire Richard brings more than 20 years of experience in marketing, product development, and commercial strategy across life sciences and digital health. During his tenure at Inspire, he led development of the HealthJourney data and engagement platform and oversaw the company’s research practice. He holds a Master’s in Biotechnology, Business Enterprise and Regulatory Affairs from Johns Hopkins University.
Bethany Kalich — Director, Digital Medicine, Amgen Bethany is a healthcare innovator specializing in cardiovascular care, patient health literacy, and digital medicine. At Amgen, she leads the integration of technology, behavioral psychology, and clinical evidence to empower patients and improve outcomes through shared decision-making and patient activation science.